Privacy Policy

Scope of Policy

Wirraglen Holdings Pty Ltd (ACN 640 352 398) and its associated entities (Wirraglen, we, us or our) values and respects the privacy of the people we deal with. Wirraglen is committed to protecting your privacy in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and the Privacy Amendment (Enhancing Privacy Protection) Act 2012.

This Privacy Policy (Policy) describes how we collect, use, disclose and otherwise handle your personal information and how we maintain the quality and security of your personal information.

What is personal information?

When used in this Privacy Policy the term ‘personal information’ has the meaning given to it in the Privacy Act 1988 (Cth) (Privacy Act). “Personal information” means any information or opinion, whether true or not, and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly or indirectly. Information is not personal where it cannot be linked to an identifiable individual.

How do we collect your personal information?

We collect your personal information directly from you when you:

• interact with us in person or over the phone;
• interact with us online via our website and social media channels;
• interact with us through written correspondence;
• participate in surveys or questionnaires;
• attend a Wirraglen event;
• subscribe to our mailing list;
• participate in promotions, competitions or special offers;
• apply for a position with us as an employee, supplier, contractor or volunteer.

We may also collect your personal information from third parties or through publicly available sources including:

• your authorised representatives, agents and advisors;
• credit reporting agencies, law enforcement agencies and government entities; and
• any other organisation where you have provided your consent.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. Wirraglen only collects information that is reasonably necessary for its dealings with you.

You do not have to provide us with your personal information. Where possible, we will give you the option to interact with us anonymously or by using a pseudonym. However, if you choose to deal with us in this way or choose not to provide us with your personal information, we may not be able to provide you with our services or otherwise interact with you.

We do not generally collect sensitive information about you, and will only do so with your consent, or where we are required to do so under law.

How do we use your personal information?

Personal information which is collected by Wirraglen is generally only used and disclosed for the main purpose for which it was submitted, or a related purpose which would be within your reasonable expectations. We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• to provide you with information, products or services that you request from us;
• to deliver to you a more personalised experience and service offering;
• to verify your identity;
• to resolve complaints and improve the quality of the services we offer;
• to assess the performance of the website and to improve the operation of the website;
• for administrative, marketing, planning, quality control and research purposes;
• for consideration in designing, engineering, constructing and delivering our developments;
• to carry out obligations arising from any agreements entered into between you and us.

Direct marketing

We may send you direct marketing communications and information about our services, opportunities, or events that we consider may be of interest to you if you have requested or consented to receive such communications. These communications may be sent in various forms, including mail, SMS and email, in accordance with applicable marketing laws, such as the Australian Spam Act 2003 (Cth). You consent to us sending you those direct marketing communications by any of those methods. If you indicate a preference for a method of communication, we will endeavour to use that method whenever practical to do so.

You may opt-out of receiving marketing communications from us at any time by following the instructions to “unsubscribe” set out in the relevant communication, or by contacting us using the details set out in the “How to contact us” section below.

Disclosure of personal information to third parties

We may disclose your personal information to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information, are permitted to do so by law, or you have provided consent. Where we disclose your personal information to third parties for these purposes, we will request that the third party agree to appropriately protect the privacy of the information provided to them.

Your personal information will not be shared, sold, rented or disclosed other than as described in this Privacy Policy.

Transfer of personal information overseas

Some of the third-party service providers we disclose personal information to may be based in or have servers located outside of Australia.

Where we disclose your personal information to third parties overseas, we will take reasonable steps to ensure that data security and appropriate privacy practices are maintained.

How do we protect your personal information?

Wirraglen will take reasonable steps to ensure that the personal information that we hold about you is kept confidential and secure, including by:

• making sure that the personal information we collect, use and disclose is accurate, up to date complete and relevant;
• having a robust physical security of our premises and databases/records;
• taking measures to restrict access to only personnel who need that personal information to effectively provide services to you;
• having technological measures in place (for example, anti-virus software, fire walls);
• destroying or permanently de-identify personal information that is no longer needed for any purpose.

Online activity

Our website uses Google Analytics to help us better understand visitor traffic, so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances, we may connect it to you.

Retention of personal information

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws.

How to access and correct your personal information

Wirraglen will endeavour to keep your personal information accurate, complete and up to date.

If you wish to make a request to access and/or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 14 days.

Links to third party sites

Wirraglen’s website may contain links to websites operated by third parties. If you access a third party website through our website(s), personal information may be collected by that third party website. We make no representations or warranties in relation to the privacy practices of any third party provider or website and we are not responsible for the privacy policies or the content of any third party provider or website. Third party providers/websites are responsible for informing you about their own privacy practices and we encourage you to read their privacy policies.

Inquiries and complaints

For complaints about how Wirraglen handles, processes or manages your personal information, please contact us. Note we may require proof of your identity and full details of your request before we can process your complaint.

Please allow up to 30 days for Wirraglen to investigate and respond to your complaint. It will not always be possible to resolve a complaint to everyone’s satisfaction. If you are not satisfied with Wirraglen’s response to a complaint, you have the right to contact the Office of Australian Information Commissioner at  www.oaic.gov.au to lodge a complaint.

How to contact us

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows:

Email
welcome@wirraglen.com.au

Contact number
0455 512666

Post
Attention: Privacy Officer
Wirraglen Holdings Pty Ltd
PO Box 200
Drayton North Qld 4350

Changes to this Policy

We may amend this Privacy Policy from time to time. The current version will be posted on our website.